Support  

Voor online support voor alle TurboCAD producten, gebruik de onderstaande links.

IMSI Online Support Portal

To gain support directly from TurboCAD developers IMSI, please visit their web support portal, where you will find extensive online help, software patches and updates, a knowledgebase and a support ticket system for specific probems.Click here to visit the portal.

Installation, Activation and Startup Problems

Difficulties installing software are normally the result of other applications running that can corrupt the installation process. Click here to view simple Clean Install Instructions. 

FAQs

Q: I receive an Activation Code Expired message when activating TurboCAD.

A: If you receive a message that your activation code has expired while activating TurboCAD please check your computers time, date and year.

If this is correct then please follow these steps:

  • 1. Go to http://activate.imsisoft.com
  • 2. Enter your Serial number into the SN field
  • 3. Enter English into the Language field
  • 4. Enter your full phone number into the pn field
  • 5. Enter your email address into email field. (Please make sure you enter this correctly as a copy of your activation code will be sent to this email address.
  • 6. Click on GO
  • 7. Follow the onscreen instructions to receive your activation code

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Q: I receive an Invalid Activation Code message when activating TurboCAD.

A: If you receive a message that your activation code is invalid please make sure that you are entering your code in the 'Get Code Online' box and not the 'Get Code by Telephone' box.

If you still receive this message then please follow these steps:

  • 1. Go to http://activate.imsisoft.com
  • 2. Enter your Serial number into the SN field
  • 3. Enter English into the Language field
  • 4. Enter your full phone number into the pn field
  • 5. Enter your email address into email field. (Please make sure you enter this correctly as a copy of your activation code will be sent to this email address.
  • 6. Click on GO
  • 7. Follow the onscreen instructions to receive your activation code

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 Q: TurboCAD Disappears on startup

A: There is a known conflict between TurboCAD and some video adapter drivers. 

When this happens you will not be able to get past the start up screen, it will most likely get stuck trying to load the file tcimage.dll. If you try and open up a file, create a new file or hit cancel the start up screen will disappear but TurboCAD will remain running in the background using up much of your CPU.

To stop TurboCAD from running you must end the process through the task manager or shutdown your computer.

Downloading the latest patch of TurboCAD from turbocad.com or updating the driver to your video card may be all you need to do to fix this problem.

If neither of those solutions work then you will need to delete two files from the TurboCAD program folder. I will use the folder paths for Designer v12 for this example.

Imagemanager.dll in C:Program Files/IMSI/TCD12/Program

TCimage.dll in C:Program FilesIMSI/TCD12/Program/Regens

If you delete both of these files TurboCAD will open up. Unfortunately after you delete these files you will be able to insert pictures into your drawings as OLE objects only.

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Q: On Windows Vista I receive the error TurboCAD for Windows Application has stopped working.

A: To resolve this issue you will need to turn off data execution protection on your machine. Please follow the instructions below: 

  • 1. Click on START
  • 2. Right click on Computer, and choose Properties
  • 3. Click on ADVANCED SYSTEM SETTINGS option, then the ADVANCED tab, then click SETTINGS
  • 4. Select the “Data Execution Protection” tab, and then click “Turn on DEP for essential Windows programs and services only”
  • 5. Restart your computer and you will now be able to run TurboCAD

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Q: I receive the message Your serial number is either missing or incorrect

A: If you receive the message your serial number is either missing or incorrect when attempting to launch TurboCAD you will need to manually enter your serial number into the computers registry.

  • 1) From the start menu select Run…
  • 2) Type “regedit” into the “Open” field and press OK
  • 3) Browse to the folder HKEY_LOCAL_MACHINE SOFTWARE IMSI TurboCAD Professional v12 (or whichever version of TurboCAD you have installed)
  • 4) Right click the “SN” entry and select “Modify”
  • 5) Type your serial number into the “Value data” field then press OK
  • 6) TurboCAD should now open up correctly and the serial number should stick

If you receive the message in Windows Vista, right click the TurboCAD icon on your desktop and select 'run as administrator' from the local menu.

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Q: On Windows Vista I receive the message Your serial number is either missing or invalid

A: If you receive the message the serial number is missing or invalid when trying to launch TurboCAD in Windows Vista, right click the TurboCAD icon on your desktop and select 'run as administrator' from the local menu.